Frequently Asked Questions
FAQ - GLUED PRESENTATION FOLDER
FAQ - CASE BOUND BOOKS
PUR Perfect Binding - General Questions
Booklet General Questions
Delivery
Artwork
Ordering
Goods are usually dispatched within the time stated, but sometimes delays may occur due to unforeseen circumstances such as critical machine breakdowns or production issues related to quality on complex jobs. In such cases, we will contact you to discuss possible alternatives.
Please note that once the order leaves our premises, we cannot control the delivery process and are not responsible for any delays in arrival. Additionally, meeting any stated deadline depends on receiving 'approved' artwork by the specified time. Failure to approve a proof copy by the required deadline may affect the final delivery date.
Flexpress goes to great lengths to ensure the colors in your printed job match the colors in your file. To achieve this, we use a universal standard known as ISO12647-2, recognized as the best method for ensuring color accuracy and consistency.
We cannot guarantee to match jobs which do not meet these standards, including any previously printed samples. Please be aware that laminated samples, in particular, are impossible to match as the laminate has a tendency to alter the printed colors.
Every product is covered by our total satisfaction guarantee, which states that in the event the quality of product or service is sub-standard through any fault of ours, we will reprint or refund—no questions asked.
However, some issues such as colour matching across different printing processes and materials, paper fibre cracking due to folding, and ink coverage and cases where small percentages of jobs may be substandard may not be covered by this guarantee. Nonetheless, we will always work with you to arrive at a sensible conclusion.
Please ensure you email your query or complaint to admin@flexpress.co.uk within 7 days of receipt of your order.