Terms and Conditions of Trade

We will endeavour to dispatch jobs according to the stated dispatch date, or earlier. Occasionally, due to circumstances beyond our control, this is not possible. Dispatch dates are not guaranteed unless specifically agreed in writing prior to placing the order. Delivery is usually one working day after dispatch, mostly by a third party carrier, so we are unable to guarantee any specific delivery date beyond the carrier terms.

On the rare occasion that dispatch dates cannot be met, our order of priority is Express, Standard, Saver. Express orders, wherever possible, will be prioritised. If orders are running late for any reason, we will endeavour to keep you informed and prioritise orders that are particularly time sensitive.

Flexpress use a variety of delivery methods according to the specification of the job. This may include goods being delivered on a pallet. If you have special delivery requirements, ensure you mention this prior to placing the order and include it in the notes. Flexpress reserves the right to charge accordingly for varying the delivery method.

Free delivery, and any extra charges for AM, pre 10, or Saturday deliveries, only covers Mainland England, Wales, and the less remote parts of Scotland. We can deliver to other locations, however this will incur an additional charge which could vary depending on the location. Please contact us prior to placing your order if unsure.

Any costs we incur from our carriers to cater for special requirements, or for re delivery due to unsuccessful first attempts, will be charged accordingly.

Monthly credit terms will only be extended to clients that have officially opened a payment account with us and have subsequently been notified of an approved credit limit. All other orders will require full prepayment before the commencement of any work.

All goods supplied by Flexpress shall remain the property of Flexpress until paid for in full.

Failure to make payment by the due date could incur additional administration costs which could be added to the outstanding balance.

Where, through no fault of ours, a job takes more than a month to complete from start to finish, Flexpress reserves the right to charge for any work done to date.

Damaged goods must remain at the place of initial delivery and any claim supported with photographic evidence of any damage, including packaging, in order for us to lodge a claim, on your behalf, against the carrier. Any accompanying paperwork that the driver gets signed must be marked damaged on arrival.

Claims for missing or part missing goods must be made within five days of the expected delivery date by emailing sales@flexpress.co.uk.

In the event of a complaint over quality, requiring a reprint or refund our policy is: 1 we will only reprint or refund against goods which can be returned. 2 Wherever possible we will reprint as opposed to refund, however, it is not always practical to reprint a few damaged or faulty copies from an entire order. In this case, we will proportionately refund. 3 If the material is time sensitive and the client feels they do not have time for a reprint and still need to use the job, even if it is not perfect, the job is deemed commercially acceptable and our maximum refund in this instance is 25 percent of the original cost. 4 If the material is time sensitive, we must be notified of any quality issue upon delivery to be given the chance to rectify any issue. 5 We will only reprint using the same files. Jobs requiring changes to artwork files will be subject to additional costs. 6 You must not dispose of faulty goods without our express permission. We may, at our discretion, request the return of them in order to fully investigate and correct the cause of the complaint.

In the event that a dispute cannot be settled in the normal course of events, the matter shall be referred to The BPIF for adjudication. Their decision in the matter shall be final.

Whilst we make every effort to find and correct common artwork issues which could cause print problems, this is part of an automated process and should not be considered a replacement for thoroughly checking artwork files yourself prior to submitting them. Flexpress will not take responsibility for not finding issues on incorrectly prepared files.

Where requested, Flexpress will supply a digital or hard copy proof for checking by the client. We will not be held responsible for any errors not corrected by the client once the proof has been approved. Delays in approving proof copies may lead to delayed delivery times as production is put on hold until the job is approved.

Artwork submitted must be in accordance with any instructions we supply. Files must be prepared in the correct format to match any templates we provide. This will ensure your artwork passes our automated checks without issue. We cannot be held responsible for errors where our instructions or template examples have not been followed.

Flexpress do not generally undertake artwork changes or amendments unless quoted for separately. Any such changes must be completed by yourself and the file resubmitted accordingly.

Unless otherwise specifically stated in writing, Flexpress will dispose of file copies, proofs and digital files one week after delivery. After this time, it is considered the job has been checked and is satisfactory so we are unable to entertain claims or concerns regarding quality.

All prices are quoted and deadlines stated subject to sight of artwork. Once we have seen your artwork we reserve the right to make suggestions to aid production and improve quality which may cost extra and or alter deadlines. We are happy to check your artwork in advance and make recommendations prior to placing your order. Please use our file upload option under Reseller Tools in the main menu.

Every endeavour will be made to deliver at least the correct quantity ordered but occasionally, due to technical issues in production, this may not be possible. In these circumstances, and as a result of the costs involved in setting up the various processes involved, we will only agree to reprint part of any job, on the very rare occasion, where the shortage exceeds 10 percent of the original quantity ordered. We will proportionately credit or refund shortages of less than 10 percent. If exact quantity is critical, a bespoke quotation must be requested in advance stating this to be the case.

During occasional periods of uncertainty in the supply chain, Flexpress reserves the right to change any aspect of our product, including but not limited to materials and carriers, to others of equal quality if, or when, necessary.

Flexpress work to exacting standards to ensure the colours we print are as specified in the artwork file and every effort will be made to make the best possible colour reproduction on your work. However, due to the technicalities of the various processes and materials involved Flexpress do not guarantee to exactly match the colours or texture of any previously printed job or proof unless specifically stated in writing.

Occasionally, technical issues could mean that website prices do not calculate correctly. If we notice that an order is placed which should be at a different price, we will notify you but reserve the right to charge the correct price, or if preferred by you, cancel the order.

Flexpress shall be indemnified by you in respect of any claims arising out of any libellous matter or any infringement of copyright, data protection laws, patent design or any other proprietary or personal rights contained in any material you supply and that we print on your behalf.

We only undertake jobs on the understanding that our maximum liability for any claim in any event will be limited to the value of the work we do and not for any consequential loss.

These terms and conditions shall be governed and construed in accordance with the laws of England.